New Clients
If you are a new client inquiring about services, please use the New Client Inquiry Form.
Current Clients
Please contact your counsellor directly for any appointment needs; alternatively, you can send us an email at hello@alluracentre.com with any billing or other inquiries.
General Inquiries
For any other questions, concerns, or general inquiries, please submit a contact form below and our team will be in touch within 2-3 business days. Please do not use this form if you are inquiring for clinical services as you will be prompted to complete the New Client Inquiry Form above.
vancouver office
808 Nelson Street, Suite 1105
Vancouver, BC V6Z 2H2
cENTRE Hours
Mon - Fri: 9AM - 8PM PST
Saturdays: Closed
Sundays: 9AM - 5pm PST
*availability dependent on specific counsellor
victoria, BC office
1820 Oak Bay Ave, Unit D
Victoria, BC V8R 1B9
cENTRE Hours
Sun & Mon: 9am-5pm
Wed: 12pm-8pm
Fri: 8am-4pm
*availability dependent on specific counsellor
Our offices are by appointment only – our reception is not available to support in-person, please give us a call during Client Care Team hours listed below!
Client care team hours
Mon - Fri: 9AM - 5PM PST
Call or text us 604-398-8455
VANCOUVER OFFICE
When arriving for your session
Our office is located at the corner of Nelson and Howe Street at Nelson Square. During the hours of 7am and 7pm, please enter the building and make your way to the elevators designated for floors 1-18 and make your way up to the 11th floor, unit 1105.
If arriving after 6pm on weekdays or on weekends: The building is not accessible after hours or on weekends; please wait in the lobby and your counsellor will come to get you at your appointment time. Alternatively, you may call your counsellor at the number that was provided to you when booking your initial email or send them an email. As our main phone line is handled by our client care team and they are not available after 5pm on weekdays or on weekends, we encourage you to call the number provided in your first session email and not the main Allura line. The downstairs security will not be able to let you up – please call or email us, or wait for your counsellor in the lobby!
office policies
Upon entry, please sanitize your hands. You may have a seat in the waiting area and help yourself to some coffee, tea, or chocolates.
ACCESSIBILITY
The building is wheelchair accessible; our suite front door does not have an access switch for automatic opening – please inform our client care team or your counsellor ahead of time if you require support and we would be more than happy to prepare for your arrival. The washrooms on our floor are universal but not wheel chair accessible – there is an accessible washroom available on the mezzanine floor.
Parking
There is paid parking available in the building accessible via Nelson Street and is open from 7am to 11pm, 7 days a week. There is metre parking along Howe Street between Nelson Street Helmcken Street and surrounding streets (please be aware, however, that there are parking restrictions between 7-10am and 3-6pm). There is no free parking in the building.
Transit
The 04/07/14 buses run along Granville Street and are 6 minute walk away from our office; alternatively, the #2 or #44 bus runs along Burrard street and is a 3 minute walk to our office. The Burrard Skytrain Station is a 11-12 minute walk to our office.
VICTORIA OFFICE
When arriving for your session
The entrance is at the back of the building: head down the lane next to Bespoke design and up the white stairs. Please make your way to our office at your appointment time.
accessibility
The building and unit are not wheelchair accessible due to the stairs.
office policies
Upon entry, please have a seat and your counsellor will bring you in when they are ready.
Parking
There is ample 2 hour street parking available on Oak Bay Avenue.
